Privacy Policy

1. Our Commitment to Privacy

OH Civil (WA) Pty Ltd ("OH Civil", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Statement explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website or engaging with our services, you acknowledge the practices described in this Privacy Statement.

2. Information We Collect

We may collect personal information that you provide to us, including:

• Your name, email address, telephone number and business or postal address.

• Your company or organisation name and position.

• Information provided when requesting a quote, making an enquiry or engaging our services.

• Details contained in correspondence or communications with us.

• Information relating to projects, services and business dealings.

• Website and technical information, including IP address, browser type, device information and website usage.

• Any other information you voluntarily provide to us.

We generally do not collect sensitive information unless it is reasonably necessary for our business activities and permitted under applicable privacy laws.

3. How We Collect Information

We may collect personal information when you:

• Contact us by phone or email.

• Submit an enquiry or request a quote through our website.

• Engage us to provide services.

• Communicate with us regarding a project or existing services.

• Provide information to us in person.

• Interact with us through social media or other online platforms.

• Visit or use our website.

We may also collect information from third parties where permitted by law, including clients, contractors, suppliers, business partners and publicly available sources.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and analyse website traffic.

We may use third-party website and analytics services to support these functions.

You can manage or disable cookies through your web browser settings. Disabling cookies may affect certain website functionality.

5. How We Use Your Information

We may collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and providing requested information.

• Preparing quotes and proposals.

• Providing civil construction, infrastructure and related services.

• Communicating with clients, prospective clients, contractors and suppliers.

• Managing projects and business relationships.

• Processing invoices, payments and other business transactions.

• Improving our website and services.

• Maintaining business records.

• Meeting legal, regulatory and contractual obligations.

• Managing complaints or disputes.

• Sending information about our services where permitted by law.

We will generally only use or disclose personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or where otherwise permitted or required by law.

6. Disclosure of Personal Information

We do not sell or rent your personal information.

Where reasonably necessary to operate our business and provide our services, we may disclose personal information to:

• Employees, contractors and subcontractors.

• Suppliers and service providers.

• Professional advisers, including accountants and lawyers.

• Website hosting, information technology and software providers.

• Payment and communication service providers.

• Government agencies, regulators or authorities where required or permitted by law.

• Other parties where you have provided consent or disclosure is otherwise permitted by law.

We take reasonable steps to ensure that third parties handling personal information on our behalf do so appropriately and in accordance with applicable privacy obligations.

7. Overseas Disclosure

Some of the third-party services we use to operate our website and business may be provided by organisations located outside Australia or may store information overseas.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure complies with our obligations under the Privacy Act and Australian Privacy Principles.

8. Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically, through cloud-based systems, email systems, business software or in physical records.

We retain personal information only for as long as reasonably necessary for our business, legal or regulatory requirements. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

While we take reasonable measures to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.

9. Access and Correction

You may request access to personal information we hold about you.

You may also request that we correct information if you believe it is inaccurate, incomplete, out of date or misleading.

Requests for access or correction can be made by contacting us using the details below.

We will deal with requests in accordance with our obligations under the Privacy Act.

10. Privacy Complaints

If you believe that OH Civil has handled your personal information in a way that breaches the Privacy Act or Australian Privacy Principles, you may make a privacy complaint to us.

Please contact:

OH Civil (WA) Pty Ltd
Email: office@ohcivilwa.com

Please provide details of your concern so that we can investigate and respond appropriately.

We will endeavour to respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, or we do not respond within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Direct Marketing

Where permitted by law, we may use your personal information to provide information about our services and business activities.

You may opt out of receiving marketing communications from us at any time by contacting office@ohcivilwa.com or using the unsubscribe option provided in the communication.

12. Third-Party Websites

Our website may contain links to third-party websites.

These websites operate independently of OH Civil and may have their own privacy policies. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Data Breaches

If we become aware of a data breach involving personal information we hold, we will assess and respond to the incident in accordance with our legal obligations.

Where the Notifiable Data Breaches scheme applies, we will take the required steps, including notifying affected individuals and the OAIC where required by law.

14. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website.

15. Contact Us

If you have any questions about this Privacy Statement, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

OH Civil (WA) Pty Ltd
Email: office@ohcivilwa.com